Payment Provider Contract Termination Letter

Ready-to-Use Template

Professional letter template with all required legal language

Instructions for Use

  1. Copy the template below
  2. Replace all highlighted sections with your information
  3. Check your contract for notice period requirements
  4. Send via email AND recorded delivery post
  5. Keep copies of all correspondence
  6. Follow up if no acknowledgment within 5 business days
⚠️ Before You Send:

Template Letter

[Your Business Name]
[Your Business Address]
[City, Postcode]
[Your Phone Number]
[Your Email]

[Date]

[Payment Provider Name]
[Provider Address]
[City, Postcode]

RE: NOTICE OF CONTRACT TERMINATION

Dear Sir/Madam,

I am writing to formally notify you of my intention to terminate the merchant services agreement for the following account:

Account Details:
Account Number: [Your Account Number]
Merchant ID: [Your Merchant ID]
Business Name: [Your Business Name]
Trading Address: [Your Trading Address]

As per the terms of our agreement, I am providing [XX] days' notice, with termination effective from [Termination Date].

I request the following:

  1. Written confirmation of this termination notice
  2. Confirmation that no further charges will be applied after the termination date
  3. Details of any equipment that needs to be returned, including return address and instructions
  4. A final statement showing the account balance
  5. Confirmation that any direct debits will be cancelled following the final payment

Please confirm receipt of this letter and provide all requested information within 5 business days.

Equipment Return: I understand that I may need to return rented equipment. Please advise on the return process and confirm that equipment in good condition will not incur additional charges.

Thank you for your services. Please direct all correspondence regarding this termination to [Your Preferred Contact Method].

Yours faithfully,

[Your Signature]
[Your Printed Name]
[Your Position/Title]

Email Version

Subject: CONTRACT TERMINATION NOTICE - Account [Account Number]

Dear [Provider Name] Team,

I am writing to provide formal notice of termination for my merchant services account.

Account Details:

Please confirm:

  1. Receipt of this termination notice
  2. Final account closure date
  3. Equipment return instructions (if applicable)
  4. Final statement will be provided
  5. No further charges after termination date

Attached is a signed PDF copy of this letter for your records.

Kind regards,
[Your Name]
[Your Position]
[Your Business Name]
[Your Phone]

What to Do Next

✓ After Sending:
  1. Keep proof: Save email confirmation and postal tracking
  2. Follow up: Call after 3-5 days to confirm receipt
  3. Get it in writing: Request email confirmation of termination
  4. Return equipment: Use tracked shipping, get proof of receipt
  5. Monitor charges: Check no unexpected fees after termination
  6. Cancel direct debit: Only after final statement received

Common Issues & Solutions

Issue Solution
No response to letter Call and email again. Reference your original letter date. Request written confirmation.
Provider claims they didn't receive notice Provide email delivery receipt or postal tracking. Resend with "SECOND NOTICE" in subject.
Unexpected early termination fees Review contract. If fee is legitimate, negotiate. If not, dispute in writing.
Continued charges after termination Contact immediately. Request refund in writing. Cancel direct debit if necessary.
⚠️ If Provider Refuses to Cancel:

In rare cases, providers may create obstacles. If you encounter issues:

  1. Keep detailed records of all communication
  2. Send a formal complaint referencing your contract terms
  3. Contact the Financial Ombudsman Service (0800 023 4567)
  4. For serious cases, seek legal advice (many solicitors offer free initial consultations)
💡 Pro Tip: Send your termination notice 5-7 days AFTER successfully testing your new provider. This ensures you have a working backup system before fully committing to the cancellation.