How to Cancel Your Dojo Card Machine Contract (2025 Guide)
Step-by-step guide to terminating your Dojo contract, understanding fees, notice periods, and switching to better rates.
Cancelling Dojo?
We can help you through the cancellation process and find you alternative providers with better rates for your business needs.
Compare Alternative Providers →Dojo Contract Overview
Dojo contracts typically run for 18-24 months with automatic renewal. Understanding your contract terms is essential before cancelling.
Quick Facts
- Standard Contract: 18-24 months
- Notice Period: 30-90 days (check your contract)
- Early Exit Fee: £0-£495 depending on remaining term
- Equipment Return: Required within 14 days
Step 1: Check Your Contract Terms
Before cancelling, you need to know:
- Contract End Date - When does your minimum term end?
- Notice Period - How much notice do you need to give? (Usually 30-90 days)
- Exit Fees - Are there early termination charges?
- Equipment Status - Do you own or rent the terminal?
Find Your Contract
Your original contract was sent by email when you signed up. Search your inbox for "Dojo" or "contract agreement". If you can't find it, Dojo customer service can send a copy.
Step 2: Calculate Your Exit Costs
Dojo's cancellation fees depend on when you cancel:
| Time Remaining | Typical Exit Fee |
|---|---|
| After minimum term | £0 |
| 1-6 months remaining | £99-£195 |
| 6-12 months remaining | £195-£295 |
| 12+ months remaining | £295-£495 |
Note: Some Dojo contracts have zero exit fees even during the minimum term. Check your specific agreement.
Step 3: Contact Dojo to Cancel
To cancel your Dojo contract, you must contact them directly:
Phone
0808 1963 777
Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Say "Cancel my contract"
hello@dojo.tech
Subject: "Contract Cancellation Request"
Include: Account number, business name, reason
What to Say
"I'd like to cancel my Dojo card machine contract. My account number is [XXXXX] and business name is [YOUR BUSINESS]. Please confirm my contract end date, notice period, and any exit fees. I'd like written confirmation of my cancellation."
⚠️ Common Retention Tactics
Dojo may offer to reduce your rates to keep you. This can save you time, but make sure you get:
- Written confirmation of new rates
- No new minimum term added
- Rate guarantee (how long will it last?)
Step 4: Get Written Confirmation
Always request written confirmation of your cancellation. This should include:
- Cancellation effective date
- Final payment amount (including any exit fees)
- Equipment return instructions
- Confirmation that no further charges will be taken
Step 5: Return Equipment
If you rented your Dojo terminal (most customers do), you must return it:
- Request Return Label - Dojo will email a prepaid return label
- Package Securely - Use original box if possible, or sturdy packaging
- Include All Parts - Terminal, charging cable, receipt printer, card reader
- Get Proof - Keep the tracking number as proof of return
- Return Within 14 Days - Late returns may incur additional charges
📦 Equipment Return Address
Dojo will provide the return address on your label. Do NOT send equipment without a label as you won't get credit for the return.
Step 6: Cancel Direct Debit
After receiving written confirmation that your account is closed, cancel your Direct Debit:
- Log into your online banking
- Find "Dojo" or "Paymentsense" in Direct Debits
- Cancel the Direct Debit
- Keep confirmation email
Important: Don't cancel the Direct Debit until AFTER you've received written confirmation of your account closure. Dojo may claim you still owe money if you cancel early.
Better Alternatives to Dojo
If you're cancelling Dojo to save money, consider these alternatives:
Common Cancellation Issues
Dojo Won't Let Me Cancel
If Dojo is refusing cancellation during your notice period, they may be in breach of contract. Contact us for free advice on 0333 041 3933.
I Lost My Equipment
If you can't find your Dojo terminal, you'll likely be charged a replacement fee (typically £149-£299). Contact Dojo to discuss payment options.
They're Still Taking Payments
If Dojo continues taking Direct Debit payments after confirmed cancellation, contact your bank to reverse the charges under the Direct Debit Guarantee.
I'm Mid-Contract
If you have significant time left on your contract, it might be cheaper to negotiate better rates with Dojo rather than paying exit fees. We can help negotiate on your behalf for free.
Get Expert Help (Free Service)
We'll Handle Your Dojo Cancellation
Our team has helped 1,000+ UK businesses cancel or renegotiate their Dojo contracts. We handle the paperwork, negotiate better deals, and find you cheaper alternatives.
Cancellation Timeline
| Step | When |
|---|---|
| Submit cancellation request | Day 1 |
| Receive written confirmation | Day 3-5 |
| Notice period begins | Day 5 |
| Notice period ends | Day 35-95 (depends on contract) |
| Final payment taken | End of notice period |
| Return equipment | Within 14 days of final payment |
| Cancel Direct Debit | After equipment return confirmed |
Frequently Asked Questions
Can I cancel Dojo within 14 days?
Yes. Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from when you receive your terminal. You can cancel with no fees during this time.
Will Dojo refund me if I cancel early?
No. Dojo does not refund fees for cancelled contracts. You'll still pay exit fees if cancelling before your minimum term ends.
How long does Dojo cancellation take?
The full process typically takes 30-90 days depending on your notice period. The actual cancellation request is processed within 3-5 business days.
Can I cancel online?
No. Dojo requires you to call or email them directly. There's no online cancellation form.
What if I'm moving premises?
Moving address is usually not grounds for penalty-free cancellation. However, Dojo may waive fees on a case-by-case basis. Always ask.
Next Steps
Before cancelling Dojo:
- Get a comparison quote to see if you could save money
- Check your current Dojo contract for exit fees
- Calculate if it's worth paying exit fees vs. finishing your contract
- Consider whether negotiating better Dojo rates would work
Need Help?
Call our team on 0333 041 3933 for free advice. We'll review your Dojo contract, calculate exit costs, and find you better alternatives.