How to Cancel Your Worldpay Card Machine Contract (2025)

Worldpay Contract Terms

Worldpay contracts are typically 3-5 years long with automatic renewal. They're known for being difficult to cancel mid-contract due to high exit fees.

Step 1: Review Your Worldpay Contract

Before contacting Worldpay, locate your original contract and identify:

1. Contract Start Date - When did you sign?
2. Contract Length - 3 years? 5 years?
3. Early Termination Clause - What are the exact exit fees?
4. Notice Period - Usually 90 days
5. Equipment Ownership - Do you own or rent the terminals?

Step 2: Calculate Exit Costs

Worldpay's early termination fees are among the highest in the industry:

Additional Charges:

• Terminal rental return fee: £150-£300
• PCI non-compliance charges: £50/month retrospectively
• Final month's service fees

Step 3: Contact Worldpay

Cancellation Letter Template

[Your Business Name] [Your Address] [Date] Worldpay (UK) Limited The Walbrook Building 25 Walbrook London EC4N 8AF Dear Worldpay,RE: NOTICE OF CONTRACT TERMINATIONAccount Number: [YOUR ACCOUNT NUMBER] Merchant ID: [YOUR MERCHANT ID] I am writing to formally terminate my contract with Worldpay in accordance with the terms outlined in my agreement dated [CONTRACT DATE]. Please confirm: 1. My contract end date following the required notice period 2. Any outstanding balance or exit fees 3. Instructions for returning equipment 4. Cessation of all Direct Debit payments Please provide written confirmation of this termination and final account statement. Yours faithfully, [Your Name] [Your Signature]

Step 4: Expect Retention Attempts

Worldpay's retention team will likely offer:

• Rate Reductions - "We can reduce your fees by 20%"
• Free Upgrades - New terminals at no cost
• Waived Fees - Reduced or eliminated exit charges
• Contract Extensions - Lower rates but longer tie-in

Step 5: Return Equipment

If you rent Worldpay terminals (most contracts), you must return them:

1. Request Returns Pack - Worldpay sends prepaid label and packaging
2. Pack Everything - Terminal, power supply, docking station, receipt printer
3. Get Tracking - Use tracked delivery and keep the receipt
4. Photo Evidence - Take photos of equipment before packing
5. Return Within 14 Days - Late returns incur additional charges (£50+/week)

Step 6: Cancel Direct Debit

Only cancel your Direct Debit after:

1. You've received written confirmation of account closure
2. All final payments have been processed
3. Equipment return has been acknowledged

Better Alternatives to Worldpay

If you're leaving Worldpay to save money, consider these alternatives:

Common Worldpay Cancellation Problems

They're Charging Me More Than Agreed

Worldpay sometimes adds unexpected fees during the cancellation process. Request an itemized final bill and challenge any charges not in your original contract.

I Can't Afford the Exit Fees

Contact our team for free advice. We've negotiated reduced exit fees for hundreds of businesses. Call 0333 041 3933.

They Won't Give Me Written Confirmation

Worldpay must provide written confirmation. If they refuse, send a formal complaint to: complaints@worldpay.com. If unresolved, escalate to the Financial Ombudsman Service.

They're Still Taking Payments

Contact your bank immediately to reverse unauthorized Direct Debit payments under the Direct Debit Guarantee scheme.

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Cancellation Timeline

FAQs

Can I cancel Worldpay within 14 days?

Yes, under the Consumer Contracts Regulations you have a 14-day cooling-off period with no penalties.

How much notice does Worldpay require?

Typically 90 days (3 months), but check your specific contract as it may vary.

Will Worldpay sue me if I stop paying?

Possibly. If you stop payments without proper cancellation, Worldpay may pursue debt collection. Always follow the official cancellation process.

Can I keep my Worldpay terminal?

Only if you purchased it outright. Most terminals are rented and must be returned.