How to Cancel Paymentsense Contract (UK 2025)
Complete guide to cancelling Paymentsense: 18-36 month contracts, 90-day notice, exit fees, and alternative providers.
Cancelling Paymentsense?
Exit fees can be £500+. We can help you find alternative providers that may save you enough to offset the exit costs, or guide you through the cancellation process.
Compare Alternative Providers →Paymentsense Contract Terms
Paymentsense typically offers 18-36 month contracts with automatic renewal:
Key Facts
- Standard Contract: 18, 24, or 36 months
- Notice Period: 90 days (3 months)
- Early Exit Fee: £150-£750 depending on remaining term
- Equipment: Rented - must be returned
- Monthly Fee: £0-£25 depending on package
- Transaction Fees: From 0.79%
Step 1: Review Your Contract
Before contacting Paymentsense, locate your contract and identify:
- Contract Start Date - When did you sign?
- Contract Length - 18, 24, or 36 months?
- Early Termination Fee - Exact amount in your agreement
- Notice Period - Usually 90 days
- Terminal Rental Status - Free terminal or monthly rental?
Can't Find Your Contract?
Contact Paymentsense customer service on 0808 256 8976 and request a copy. They must provide it under FCA regulations.
Step 2: Calculate Exit Costs
| Months Remaining | Typical Exit Fee |
|---|---|
| After minimum term | £0 |
| 1-6 months | £150-£250 |
| 6-12 months | £250-£400 |
| 12-18 months | £400-£600 |
| 18+ months | £600-£750 |
Additional Charges:
- Terminal return fee (if damaged): £100-£200
- Final month's fees
- PCI non-compliance charges (if applicable)
Step 3: Contact Paymentsense
Phone (Recommended)
0808 256 8976
Monday-Friday: 8:30am-5:30pm
Saturday: 9am-1pm
Ask for "Cancellations Team"
info@paymentsense.com
Subject: "Contract Cancellation Notice"
Include: Account number, business name
Response: 3-5 business days
Cancellation Letter Template
[Your Business Name] [Your Address] [Date] Paymentsense Limited Merchant Services Cinnamon House Crab Lane Manchester M35 0FS Dear Paymentsense,RE: FORMAL NOTICE OF CONTRACT TERMINATIONAccount Number: [YOUR ACCOUNT NUMBER] Business Name: [YOUR BUSINESS] Contract Date: [DD/MM/YYYY] I hereby give 90 days' notice to terminate my contract with Paymentsense in accordance with the terms outlined in my agreement. Please confirm in writing: 1. Contract termination date following 90-day notice period 2. Any outstanding balance and early exit fees 3. Instructions for returning terminal equipment 4. Final Direct Debit payment date I request written confirmation of this cancellation within 14 days. Yours sincerely, [Your Name] [Your Position]
Step 4: Expect Retention Attempts
Paymentsense's retention team will likely offer:
- Rate Reductions - "We can lower your fees by 30%"
- Waived Monthly Fees - Free account for 6-12 months
- Free Terminal Upgrade - Latest model at no cost
- Reduced Exit Fees - "We'll cut the cancellation charge in half"
⚠️ Negotiation Tactics
If they offer better rates:
- Get it in writing before agreeing
- Check for new minimum term requirements
- Ask "Is this a promotional rate or permanent?"
- Compare against what we can get you elsewhere
Step 5: Return Equipment
Paymentsense terminals are rented, not purchased. You must return them:
- Request Returns Label - Email or phone support
- Pack Securely - Original box preferred, bubble wrap essential
- Include All Components - Terminal, power supply, cables, receipt printer
- Get Tracking Number - Proof of delivery is critical
- Photo Evidence - Take photos before packing (proves condition)
- Return Within 14 Days - Late returns = additional charges (£30-£50/week)
📦 Return Address
Paymentsense will provide a specific return address on your prepaid label. Do NOT send equipment without this label as you won't get credit for the return.
Step 6: Cancel Direct Debit
Only after:
- Written confirmation of account closure received
- All final payments processed
- Equipment return acknowledged
- Final invoice received and paid
Then cancel via your bank's online banking or mobile app.
Better Alternatives to Paymentsense
If you're leaving Paymentsense to save money, consider these options:
| Provider | Rate | Monthly Fee | Contract |
|---|---|---|---|
| Dojo | From 0.3% | £0 | 18-24 months |
| SumUp | 1.69% | £0 | None |
| Square | 1.75% | £0 | None |
| Takepayments | From 0.89% | £0-£20 | 12-36 months |
We'll Help You Cancel Paymentsense
Our team has helped 800+ UK businesses leave Paymentsense. We can negotiate reduced exit fees or find you providers with similar rates but no long contracts.
Common Issues When Cancelling Paymentsense
They're Charging More Than My Contract Says
Request an itemized final bill. Challenge any charges not in your original agreement. If they refuse, contact the Financial Ombudsman.
I Can't Afford the Exit Fee
Paymentsense sometimes offers payment plans for exit fees (spread over 3-6 months). Alternatively, call us for free advice - we can often negotiate these down.
They Won't Send Return Label
Paymentsense must provide a prepaid return label. If they refuse, send recorded delivery and keep proof. You're not responsible for return postage costs.
I'm Still Being Charged After Cancellation
Contact your bank to reverse unauthorized Direct Debit payments under the Direct Debit Guarantee. Then file a complaint with Paymentsense.
Cancellation Timeline
| Step | Timeframe |
|---|---|
| Submit cancellation notice | Day 1 |
| Receive written confirmation | Day 5-10 |
| 90-day notice period | Day 10-100 |
| Final payment taken | Day 100 |
| Return equipment | Within 14 days |
| Direct Debit cancelled | After equipment return confirmed |
| Account fully closed | Day 120-130 |
Get Expert Assistance
Free Paymentsense Cancellation Support
We help UK businesses:
- Understand their Paymentsense contract terms
- Negotiate reduced exit fees (often save 30-50%)
- Find better alternative providers
- Handle all cancellation paperwork
Call 0333 041 3933 for free advice. No obligation.