How to Switch Card Machine Provider

Complete step-by-step guide. Switch in 7-14 days with zero downtime. Save £500-£2,000/year on fees.

Free Switching Service: 0333 041 3933

The Complete Switching Process

1

Check Your Current Contract

Time: 10 minutes

Find your original contract (check email or filing cabinet)
Look for contract end date and notice period required
Check for early termination fees (usually £50-£300)
Verify equipment ownership (leased or owned?)

💡 Tip: Even if you have an exit fee, switching often pays for itself in 2-3 months through lower rates. We'll calculate this for you.

2

Compare New Providers

Time: 1-2 hours (or let us do it for free)

Get quotes from 3-5 providers (Dojo, Square, Worldpay, etc.)
Compare total cost (transaction % + monthly fees + hardware)
Check contract length and exit terms
Verify settlement speed (next-day vs 2-3 days)

🎯 We Do This For Free

Call 0333 041 3933 and we'll send you personalized quotes from 5-8 providers within 24 hours. No spam, no pressure.

3

Apply to New Provider

Time: 15-30 minutes

Complete online application (business details, director info)
Provide ID (passport or driver's license)
Submit proof of address (utility bill or bank statement)
Provide bank details for settlement

Most providers approve within 24-48 hours. Dojo often same-day.

4

Receive & Test New Equipment

Time: 1-2 days

New card machine arrives (usually next-day delivery)
Set up and test with small transactions
Train staff on new system
Keep old machine running during testing

✓ Zero Downtime: Run both machines simultaneously for 2-3 days to ensure smooth transition.

5

Cancel Old Provider

Time: 30 minutes

Submit cancellation in writing (email or letter)
Include account number, business name, and signature
Request cancellation confirmation in writing
Note your cancellation reference number

⚠️ Important: Most contracts require 30-90 days notice. Factor this into your timeline.

6

Return Old Equipment

Time: 1-2 days

Old provider sends return label (or you arrange collection)
Package equipment securely with all accessories
Take photo as proof before returning
Get tracking number from courier

⚠️ Critical: Not returning equipment can result in charges of £200-£500. Follow up to confirm receipt.

7

Verify Final Settlement

Time: 2-3 days

Check old provider sends final settlement (outstanding payments)
Verify final invoice is correct (no unexpected charges)
Check direct debit is cancelled
Keep all documentation for 12 months

✓ Done! You're now saving £500-£2,000/year with your new provider.

Common Switching Issues & Solutions

❌ "My provider says I can't leave"

Solution: Check your contract. Most UK contracts allow cancellation with 30-90 days notice. If they refuse, contact your bank to cancel direct debit and report to Trading Standards if they continue to charge you.

❌ "They're charging me £300 exit fee"

Solution: This is normal if you're in a fixed contract. However, with typical savings of £50-150/month, the exit fee pays for itself in 2-3 months. We'll calculate if switching makes financial sense.

❌ "I lost my original contract"

Solution: Call your provider and request a copy. They're legally required to provide it within 30 days. Also check your email for the original signed agreement.

❌ "New provider rejected my application"

Solution: Common reasons include poor credit, high-risk industry, or company under 6 months old. Try another provider (we work with 20+ and can find one that accepts you) or wait until your business is more established.

We Handle The Entire Switch For You (Free)

Don't want to deal with the hassle? We'll manage everything from comparison to cancellation. Zero cost to you.

Free Switching: 0333 041 3933Start Online