How to Cancel Clover POS System (UK 2025)

Clover Contract Overview

Clover is sold through authorized resellers in the UK (not directly by Clover). This means contract terms vary significantly:

Step 1: Identify Your Clover Reseller

Check your contract, terminal box, or monthly statement for:

• Barclaycard (0800 096 1404)
• TSYS UK / Global Payments (0333 321 8363)
• Elavon (0345 850 0195)
• First Data (now Fiserv)
• Other authorized Clover reseller

You must contact your RESELLER to cancel, not Clover directly.

Step 2: Export Your Clover Data

Before cancelling, download all your business data from Clover:

1. Log into Clover Dashboard (clover.com/login)
2. Go to Reports
3. Export:
   • Sales reports (last 12+ months)
   • Item library / inventory
   • Customer database
   • Employee records
   • Tax/VAT reports
4. Download as CSV files
5. Save to secure location

Step 3: Contact Your Reseller

Call or write to the company that sold you Clover:

Phone (Fastest Method)

• Have your account number ready
• Ask for "Cancellations" or "Retentions"
• Request exit fee amount
• Get written confirmation sent by email

Written Notice (Recommended for Records)

[Your Business Name] [Your Address] [Date] [Reseller Name - e.g., Barclaycard Merchant Services] [Reseller Address] Dear Sir/Madam,RE: NOTICE TO TERMINATE CLOVER POS CONTRACTAccount Number: [YOUR ACCOUNT] Business Name: [YOUR BUSINESS] Contract Date: [DD/MM/YYYY] I hereby give notice to terminate my Clover POS contract in accordance with the terms of my agreement. Please confirm in writing: 1. Contract termination effective date 2. Any early termination fees 3. Equipment return instructions 4. Final payment breakdown I look forward to receiving written confirmation within 14 days. Yours faithfully, [Your Name]

Step 4: Equipment Return or Ownership

Your equipment status depends on your contract:

If You PURCHASED the Hardware (£500-£1,500)

• You own the Clover terminal
• No need to return it
• Can sell it (£200-£800 on eBay)
• Won't work without active Clover processing account

If You RENTED the Hardware (£30-£80/month)

• Must return terminal within 14 days
• Reseller provides prepaid return label
• Include all accessories (dock, cables, receipt printer)
• Get tracking proof
• Photo evidence of condition

Better Alternatives to Clover

Common Clover Cancellation Issues

My Reseller Won't Let Me Cancel

If they're refusing cancellation during your notice period, this may be breach of contract. Contact us for free legal advice referral.

I Paid for the Hardware - Can I Use It with Another Provider?

No. Clover hardware only works with Clover processing. You can't use it with other providers.

How Do I Move My Data to a New System?

Most new POS systems can import CSV files from Clover. We provide free migration support when you switch through MerchantSwitch.

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