Statement teardown · Elavon

The £40-a-month fee for not filling in a form

A £7 average basket where 4p of fixed fees adds 0.57 points to a 0.31% headline rate - plus £40 a month for an unfilled PCI form.

The business
a corner convenience store in a Midlands city
The document
Monthly Elavon merchant billing statement
Period
a spring trading month
Card sales billed
£61,117.12
Payments / average
8,657 / £7.06
Fees (ex VAT) / effective rate
£621.63 / 1.02%

The saving in this document

£480 a year found in one line

The review found £480 a year of immediately removable cost: the £40 monthly PCI non-compliance fee, which disappears the month the compliance questionnaire is completed. The next lever is worth more: at 8,657 transactions a month, every penny negotiated off the per-item fee returns about £87 a month - £1,039 a year per penny.

Where the money went, as billed

Consumer debit

7,978 transactions, £55,586.38 at 0.31% + 3p per item - the pence, not the percentage, are the real rate at this basket size

Authorisation fees

Roughly 8,970 authorisations at 1p each = £89.72

PCI non-compliance fee

£40.00 for the month, plus £2.50 + VAT "Secured PCI" - about £480 a year for an incomplete compliance questionnaire

Non-EEA cards

79 transactions at 3.00% + 3p = £19.59

Business and corporate cards

108 transactions at 1.55% to 1.89% + 3p = £19.41

American Express

21 transactions, £164.50 at 1.90% = £3.13

Contract summary (printed on the statement)

Minimum monthly service charge £30.00; PCI DSS service fee £21.25; chargeback fee £25.00; settlement 48 hours

What the numbers say

The regulator-mandated summary box on this statement shows a 0.31% consumer debit rate, which sounds like one of the cheapest deals in this series. Then you look at the basket: £7.06 on average, 8,657 times a month. At that size, the 3p per-item fee is 0.42% of a typical sale and the 1p authorisation fee is another 0.14% - so the fixed pence add 0.57 points to a 0.31 point headline. The percentage on the summary page is a minority of the real price.

Then there is the line that should embarrass everyone involved: a £40.00 PCI non-compliance fee, charged monthly, alongside £2.50 plus VAT for "Secured PCI". That is roughly £480 a year billed because a security self-assessment questionnaire has not been completed - a form. It sits on top of the £21.25 monthly PCI DSS service fee the contract already carries.

The month's total: £621.63 of fees on £61,117.12 of card sales, an effective 1.02% before VAT, against a trailing twelve-month figure of 0.95% printed on the statement itself. And still the flat-rate comparison defends the acquirer: at SumUp's 1.69%, the same month costs £1,032.88. High-volume, tiny-ticket retail is exactly where per-item acquirer pricing earns its keep - once the avoidable lines are removed.

Our verdict

The cheapest fix in this entire series: complete the PCI questionnaire. It is a phone call and a form, and it removes £480 a year. After that, the negotiation targets are the pence, not the percentages - at 8,657 transactions a month, a penny off the per-item fee is worth about £87 a month, nearly three times what a 0.05-point rate cut would return.

This is a genuine document reviewed through our free statement review service. The business's name, location details, merchant ID and every other identifier have been removed; the fee lines, rates and totals are reproduced unedited. Spot an error? It goes on the public corrections log.

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